F.A.Qs

General Overview

What types of still life products do you photograph?

We specialize in photographing a wide range of still life products, including beverages, cosmetics, furniture, jewelry, food, and more. Whatever your product is, we can create stunning images to showcase its best features.

What services do you offer in addition to photography?

In addition to high-quality photography, we provide a full suite of services including editing, retouching, creative direction, and styling. Our team can help bring your vision to life with professional expertise in every step of the process.

Process and Workflow

How do clients usually work with you? Do they send products to you, or do you visit them on-site?

Typically, clients send their products to us via FedEx, UPS, USPS, Uber, or through a local delivery service we can arrange. We shoot most items at our fully-equipped studio, ensuring the highest quality results. However, we also offer on-location shoots if needed.

What’s the typical turnaround time for photos?

Turnaround time varies depending on the complexity of the shoot, the number of products, and the specific requirements. For larger projects, we work with clients to establish a timeline and create a shoot schedule. Generally, we strive to meet deadlines while maintaining the highest quality standards.

How do you handle communication during the process (e.g., proofing, feedback)?

We send proofs of the un-retouched images to clients for feedback. This allows us to confirm angles and positioning before the final edits, ensuring we meet your vision even if you’re not on set with us.

Pricing and Packages

Do you offer set pricing, or is it customized per project?

Our pricing is generally based on a price-per-image model, which allows clients to easily estimate their photography costs based on their production needs. For long-term clients, we also offer customized monthly or yearly retainers at a discounted rate.

Are there different service packages (e.g., basic photo, premium styling, etc.)?

Yes, we offer three service tiers to fit different needs: Basic, Standard, and Premium. Each package includes varying levels of styling, direction, and post-production services, allowing us to tailor our approach to your specific requirements.

Deliverables and Rights

What do clients receive after the shoot?

Clients receive retouched, color-corrected, and resized images (typically 1200x1200px) on the background of their choice. Additionally, we provide high-resolution TIFF files for flexible cropping and further use.

Do clients own the images, or do you retain any rights to them?

We retain the copyright to the images. However, we grant our clients a limited license to use the photos online and for web publication indefinitely. Any other use (such as print or advertising) requires a separately negotiated license.

Booking and Availability

How far in advance do clients need to book a shoot?

We understand the flexibility businesses need and are happy to accommodate short notice. Ideally, we ask for at least 10 days’ notice to ensure availability and the proper preparation for your shoot.

What’s your cancellation or rescheduling policy?

We understand that plans can change. If you need to cancel or reschedule, please notify us at least 48 hours in advance. Cancellations made within 48 hours may incur a fee. Please reach out for specific details on our policy.

Special Requests and Customization

Can clients request specific styles or themes for their product photos?

Absolutely! We love collaborating with clients to bring their unique vision to life. Whether it’s a specific style, mood, or concept, we’re open to all ideas and aim to create images that match your brand’s aesthetic.

Do you offer any specific services for social media content or advertising campaigns?

Yes, we specialize in creating visuals that are tailored for social media and advertising campaigns. Whether it’s lifestyle shots or stylized product imagery, we’re here to help you craft content that resonates with your audience.

Equipment and Studio

What kind of equipment do you use (e.g., cameras, lighting, etc.)?

We use state-of-the-art equipment to ensure top-quality results. Our setup includes Canon cameras, Manfrotto grips, Sigma lenses, and industry-leading software like Capture One and Adobe Photoshop for flawless editing and retouching.

Do you have a studio, or do you offer on-location services?

Our studio is located at 407 Agostino Road, San Gabriel, CA 91776. We also offer on-location services if you prefer to have the shoot at your location.

Shipping and Handling

How do you handle shipping for products being sent to your studio? Is there insurance for products during transit?

Clients are responsible for shipping their products to us. We recommend using a reliable carrier (FedEx, UPS, USPS) and ensuring proper packaging. While we take care of your products during the shoot, we recommend insuring valuable or fragile items during transit.

Do you return products after the shoot, or is there an additional fee for that?

Yes, we return all products after the shoot. If we handle the shipping, we will bill the client for return shipping costs. Alternatively, clients may choose to arrange their own return shipping.